Grateful Heart Monday

Welcome to another Grateful Heart Monday everyone, where I look for one new thing each Monday to write about that I’m truly grateful for, and for today it’s for all those who work in any customer service-based position.

So, for all those who are waiters and waitresses, flight attendants, help desk support engineers, baristas, retail associates, cashiers, concierges, maids, food service specialists, receptionists, home technicians, customer care operators, dispatchers, front desk agents, bank tellers, and all others who are working in customer service, I’m truly grateful for each and every one of you, as I know the amount of energy it takes just to remain in this branch of employment.

Having formerly been a help desk support engineer myself for several different companies, as well as owning my own bed and breakfast for many years, I came to understand just how difficult it can be on more days than not, in serving the public. For every customer who shows some level of appreciation for you, there are always ten others who seem to constantly take out their frustration on you, especially when you don’t get every single thing perfect for them.

A great example of this was when I used to do help desk support for a check-cashing software company. More than once I had stores call me up and say their computers weren’t working. I always began my support by asking them if their computers were turned on, which tended to consistently get my head bit off and me asked if I thought they were stupid. Yet, do you know how many times that was actually the reason why things weren’t working for them? 95%. But, being on the receiving side of people whose ego and anger has all figured out in their head before they even call is never easy to deal with. Yet, in this type of position, things are generally the employee’s fault no matter what and never the customers, even when many-a-times it should have been the other way around.

Another good example of this was when I ran my bed and breakfast. There I had to smile all the time, under every circumstance, like even after my mother had died tragically. Because everything had to be perfect all the time for my guests, as when their brain told them it wasn’t, they would let me know by usually telling me something needed to be better for them or they would refute the credit card charges. Yet, none ever really took the time to see the amount of work I put to make their stay a great one, nor knew that my work day began at 6am and ended at 10pm, or ever considered the possibility that I had a personal life as well.

But, as much as my bed and breakfast and help desk work experiences were as challenging as they were, it’s because of those positions that I’m truly grateful now for anyone still in this sector of the work force. I have a lot of respect these days for those who serve the public because I know what it takes to be in their shoes. I know they get blamed for far too many things that tend to never be their fault. I know they get their butts handed to them on far-too-many days too. But I also know they have hearts and souls no different than I, with their own trials and tribulations going on in life as well, all the while performing their jobs to serve people just like me.

Customer-service oriented jobs aren’t easy to do, on any level, which is the very reason why I’ve dedicated today’s Grateful Heart Monday to all those who currently still are employed in one of these types of positions. It’s much because of all of you that this world keeps on functioning and I thank you for that and for all the servitude you offer to each of us, day in and day out, sometimes even in the worst of circumstances. For that I’m truly grateful!

Peace, love, light, and joy,
Andrew Arthur Dawson

Grateful Heart Monday

Welcome to another Grateful Heart Monday! So, what are YOU the most grateful for today? As for me, my gratitude is for all those therapists, social workers, psychologists, and life coaches out there who do their best every single day to help people around the world through all their pain and suffering.

Did you know that it really wasn’t until the 1950’s and later that seeing a professional for mental and emotional help even started to become an accepted thing in society? Honestly, I can’t imagine what it must have been like before then when someone was going through something really rough and needed someone to talk to about it. Treatments back then for this area of clinical care were far too aggressive, dangerous, and tended to end with people far worse, sometimes even in mental hospitals and padded rooms, which is probably why most kept their issues to themselves.

Thankfully, things are very different in the psychotherapy world today and people aren’t considered crazy or insane simply because they decide to go get some professional care for their angsts in life. Personally, I have utilized counseling in its many forms ever since I came out of the closet and became clean and sober from alcohol and drugs in June of 1995. It’s hard to believe that twenty-three years have passed since then and how many psychotherapists I have gone to during that time period. I’m quite glad I did though because each have helped me in their own way, to grow tremendously on my spiritual journey in life.

From my father’s suicide to my mother’s tragic passing, to the loss of a partner I thought I’d spend my life with and the business we owned together, to financial failure and health decline, and so much more, counselors have consistently helped me find plenty of solace in their guidance and direction, which is why I have an incredibly grateful heart for all those who have made this career their life practice.

So, to Linda, Katie, Martha, and the many others I’ve seen throughout my life thus far, and to all those other therapists, social workers, psychologists, and life coaches out there still alive, and even those who have passed on as well, I offer my thanks and gratitude to God for each of you on this Grateful Heart Monday. I thank all of you for taking the time, day in and day out, to listen to the many stresses, agonies, griefs, sorrows, despairs and the like so many of us have had to endure throughout our lives. It’s truly because of each of you that people just like me have been able to keep on going, one day at a time, no matter what the trials and tribulations have been. I am very grateful for each of you and I love you all…

Peace, love, light, and joy,
Andrew Arthur Dawson

Grateful Heart Monday

Welcome to another Grateful Heart Monday! While I do my best to live a life of gratitude, I also choose to start each of my week’s now in this blog by focusing on one thing I’m truly grateful for, which for today, is going to be my 12 Step recovery work from a life of addiction.

I used to think that the only thing that was important when it came to addiction was to remain clean and sober from the substance of the addiction itself and if I did, everything else would work itself out in my life. So, I spent a very long time doing just that, except I did nothing about all those unsettled insides of me. Eventually, I became so broken because of it and turned into nothing more than a dry addict. I remained just as sick as when I had engaged in each of the addictions themselves and that’s because I didn’t realize that the disease of addiction wasn’t so much about the substance of the addiction itself, as it was about healing what was going on underneath it all within me. Thank God I finally learned that when I accepted I couldn’t do this on my own anymore and opted to fully enter a life of 12 Step recovery.

Ever since, I have found so much more stability in life, as it’s the steps that led me to turn my will and my life over to the care of God. And through the process of turning my will and life over to the care of God, I was able to get honest with myself and start to find forgiveness in my heart for all the resentments I had carried for years. And through the process of finding forgiveness in my heart for all those resentments I had carried for years, I began to see vast numbers of character defects that had hurt both myself and plenty of others along the way. And through the process of beginning to see all those character defects that hurt both myself and plenty of others along the way, I found a desire to make amends and restitution. And through the process of making each of those amends and restitution, I started to develop a life of humility. And through the process of developing a life of humility, I learned that prayer and meditation and a number of other spiritual practices were going to be necessary to remain this way. And through the process of doing daily prayer and meditation and a number of other spiritual practices, I found a desire living within me to help others. And finally, through the process of helping others, I began to practice the 12 Steps of recovery in every facet of my life, which helped me to wake up one day and realized just how much more stable my life had become than before I ever began my 12 Step recovery work.

This is why I’m truly grateful for my 12 Step recovery work, because if it wasn’t for it, I’d still be a complete toxic mess, causing more chaos and disruption in this world, than doing my best as I do now, to create a little peace and joy in life for both myself and all others. But even more importantly, it’s because of my 12 Step recovery work that I not only have a much more unconditionally loving and forgiving heart today, but also a grateful one as well, one that is the very reason why I started Grateful Heart Monday’s in the first place! 🙂

Peace, love, light, and joy,
Andrew Arthur Dawson