How Having Patience Brought A Gift From Hewlett Packard

Have you ever had to call a company’s technical support hotline for something that wasn’t working quite right and spent countless hours trying to resolve it with them? If so, did anything good ever come out of it? More than not, I usually dread calling any technical support hotline because all too often I find myself spending an incredible amount of time trying to fix it with them and frequently it never gets resolved. But ironically, I felt it was important to share some thankfulness about one of these experiences I had recently that surprisingly ended differently, one that was with me receiving a gift.

The experience I’m speaking of is with Hewlett Packard (HP). Back towards the end of October I purchased a new laser printer from them, which in all circumstances worked like a charm for all my needs, all except for one thing that is. It dealt with an option that was on the printer itself. Every laser printer these days usually has an operating system that keeps it running, kind of similar to how Windows runs a PC or Mac OS runs an Apple machine. For a laser printer, that operating system is known as firmware and occasionally has to be updated just like it does on a computer. Unfortunately, the option on my new printer to check for the firmware update kept giving me an error message every time I selected it, indicating that either I wasn’t connected to the internet or the service wasn’t available. This is what precipitated my initial call to HP technical support.

For the next month and a half after that first call, I would spend an incredible amount of time talking with HP’s level one support, level two support, and then an even higher level of support that I can’t quite remember what they were referred to as. In each case, countless hours were logged with a number of their employees diagnosing my entire setup at home, time and time and time again, each of them arriving at the same conclusion, that the problem wasn’t on my end, it was on theirs. Yet none of them were able to fix the problem either. Eventually, I grew so frustrated with their help that I placed an explanation of the issue on the HP support boards. It was then I began to see that many others out there were facing the same problem as I.

At some point I came to acceptance that the issue might never get resolved, but thankfully I did find a workaround. My life then moved on and I didn’t think much about it until one day just over a week ago, I received a call from an HP employee who was part of that high level of support I can’t remember what they were referred to as. He agreed that my technical issue may not be fixed any time soon or never at all, yet he did want to offer me something for all the trouble I went through. What was it? Replacement toner cartridges for each of the colors of my printer, which were black, cyan, magenta, and yellow, total value being over $250! I was shocked because I’ve never had any of my technical support issues end in something like this.

So in the end, I decided I needed to reevaluate the feelings I normally have had when I think about a technical support hotline. I guess good things really do come for those who wait patiently, especially when it comes to technical support from a company. Thus I must say I’m grateful to two HP’s right now in life. One being Hewlett Packard for the nice gift they gave me, and two for my Higher Power, who truly has been the one to foster my growing level of patience in life…

Peace, love, light and joy,

Andrew Arthur Dawson

Andy and The Zodiac Crystal – Chapter 27

Q: What type of music did Pilgrims like the best?
A: Plymouth Rock!

Click here for the link to a PDF of the previous 26 chapters -> Andy and The Zodiac Crystal (Chapters 1 to 26)

Andy and The Zodiac Crystal – Chapter 27

“Who’s dogs are those?” said my father when we reached the top of the porch stairs. Both of our parents had been sitting in those colorful Adirondack chairs, obviously observing the breathtaking views from there.

I looked over at Chris to see if he was going to handle it given he had been the one with the master plan.

“I don’t think this is going to go so well Joe…” said Paul.

“Try and have a little faith Paul ok?” said Joe.

“That’s much easier said then done Joe…” said Paul.

“I know Paul; I know…”

“It’s ok guys, you know we’re going to do our best to help the two of you…” I said hoping it would reassure them.

“Well?” my father asked again. “Who’s dogs are they and why are they whimpering so much?”

I was about to respond when thankfully Chris suddenly spoke.

“They are a neighbor’s dog and are being seriously abused and malnourished.”

“And, how do you know this?” said Chris’s mother.

“Well for starters, take one look at them. Do they look healthy to you? They are starving and have bruises all over them.” Chris said rather adamantly.

Both mine and Chris’s parents then came over to take a closer look at the two overly neglected German Shepherds.

“I feel kind of uncomfortable with all this attention Joe…” said Paul feeling concerned.

“Yeah, I know what you mean Paul. I don’t like strange adults touching me either.” said Joe in a somber tone.

“Look guys, we really are only trying to help, but we need our parents to understand for that to happen ok?” I said trying once again to reassure them that everything was going to be ok.

“They’re a little upset aren’t they?” said Chris’s dad observing that the dogs were making more whimpering and slight growling noises.

“Yeah, you don’t know the half of it.” I said.

“What do you mean Andy?” said my mother chiming in.

“Well for starters, it appears as if their owner is a serious alcoholic and is kicking them repeatedly when he gets drunk!” I said heatedly. 

I glanced at my father and saw him cringe. I’m sure he was relating to the effects that alcoholism had on him, although I’m grateful to say he never physically abused my sister nor I.

“I still don’t understand. How is it that you know all this?” said Chris’s mother.

Before Chris even had a chance to respond, I did exactly what I knew he didn’t want me to do.

“We talked with another neighbor when they saw us petting them in their front yard. They said it was sad what those two dogs are put through on a daily basis and how mean and drunk their owner always is. I felt so bad after hearing that that I convinced Chris and Laura to take them back here hoping you would help us call the local Humane Society.

Chris glared at me obviously a little perturbed that I ended up telling another lie again. I shrugged my shoulders at him feeling like there was nothing else any of us could have said. I mean it’s not like either of our parents would understand I could communicate with animals right?

“We really shouldn’t be meddling with another person’s animals Andy.” said my mother who never has been a big fan of dogs.

“So you want them to go back to their owner and not be fed and continue to be kicked!” said Laura somewhat angrily.

“Watch that tone young lady!” said my mother glaring at my sister.

“While I agree with you Pam, I do think we need to do something. These dogs definitely aren’t well. And from the looks of it, I’m not sure if they can keep on going much longer being treated like this…” said Chris’s father.

“Pam, I think Frank is right. We really should do something about this…” said my own father.

“Ok, well why don’t you and I go inside Linda and find the phone number to call the local Humane Society while the rest of you stay out here with them.” said my mother pointing at the nervous and weakly shaking dogs.

“See guys, everything is going to be ok.” I said calmly petting the both of them.

“So they’re going to get us some help Andy?” said Joe.

“And some food?” said Paul.

“They’re going to go call the local Humane Society guys. And I’m going to go get you some food right now ok?”

“Well so far we’ve been treated far better than the last year of our lives that’s for sure right Paul?”  Joe responded sounding a little upbeat.

“Absolutely!” said Paul sounding upbeat as well.

Once I got my father’s permission, Chris and I went inside and grabbed two large cereal bowls and filled them with a bunch of cold cuts and a few apples that I cut up into smaller pieces. We also filled two other bowls with water as well. Meanwhile, I could hear Chris’s mother and my own downstairs on a speakerphone explaining the situation to whomever was on the other end.

It didn’t take Paul and Joe very long at all to devour the food and water we brought them, but not wanting them to get sick, we all decided it was best to wait for the Humane Society to show up and let us know what to do. About an hour later after showing them plenty of love and affection, a van pulled into the driveway and a police car just in front of it. After directing them up onto the porch, we all discovered that each was already well aware of Paul and Joe’s repeated abuse. It appeared that some of the neighbors had previously reported it several times and that their owner, whose name was Carl, had received a number of citations for the constant abuse and neglect. And as much as hearing all that wasn’t a funny thing at all, I had to give Chris a cocky grin knowing my lie wasn’t as much of a lie after all.

“So what happens now?” said Chris who had been relatively silent for most of the past hour.

“We will take them into our care now and ensure they get the proper rest and nutrition they need.” said the lady from the Human Society. “Don’t worry, they won’t be going back to Carl anymore. This was his final straw.” 

“But what happens after that though? I mean who will become their owner now?” I asked while Joe and Paul both looked at me with a very serious stare.

“That all depends on if anyone chooses to adopt them. Until then, we will keep them safely in our care.”

“We’ll adopt them!” my sister suddenly blurted out quite excitedly. 

“Laura, you know Mom will never go for that.” I said solemnly, noticing my father shaking his head and agreeing.

“You don’t know that!”

“Andy, what’s going on?” Joe said nervously.

“The Humane Society is going to take you into their care now and get you better. You’re not going to go back to Carl ever again.”

“But what happens after that?” said Paul equally as nervous.

“Hopefully you will then be adopted and have a much more loving home.” I said feeling a few tears welling up in my eyes.

“Hopefully?” said Paul worriedly.

“You know what they do with dogs that don’t get adopted, especially at our age right?” said Joe.

“Do you put to sleep animals that don’t get adopted?” I immediately asked the woman from the Humane Society.

“Only in rare cases son, when an animal is either very sick or very dangerous.” she answered.

“Hey, I think it’s going to be ok guys and I’m going to work on seeing if my parents will somehow allow us to adopt them.” I said feeling not very confident of that, while the woman from the Humane Society placed leashes on them and began to lead them down the porch stairs.

“Andy please come visit us…” yelled Joe.

“And don’t let us die there…” yelled Paul being a little dramatic, but I understood where he was coming from.

I then watched from the porch as they were loaded into the Humane Society’s van. As it slowly pulled away while the police car headed for Carl’s house, I suddenly felt completely overwhelmed. Without warning, I burst into a pile of tears and felt totally powerless. It was the first time I had felt that way since emerging out of the woods back in the summer and found my home was no longer occupied by my family. But what I was really feeling most powerless over at this very moment was the fact that I had so many abilities with my Zodiac crystal, yet none of them could guarantee that Paul and Joe were going to be ok…

Peace, love, light, and joy,

Andrew Arthur Dawson

Daily Reflection

“If you were perfect, you would never experience the pleasure of receiving comfort from God…” (Sarah Young)

I used to ask myself if God were all-powerful, why didn’t God make the entire world free of discomfort, free of pain, free of anguish, free of heartache, free of despair, and free of so many other uncomfortable things that often occur in life. Somewhere along the way though, on my spiritual journey to grow closer to God, I realized that I never would have chosen to grow closer to God in the first place if everything had been perfect and comfortable throughout my life. The simple fact is that I never sought any comfort from God when things were going well for me. But in recent years, with all the struggles I’ve been enduring through my health issues, I’ve absolutely wanted to receive comfort from God and sought that out on a daily basis. It’s been a good long while now that I’ve been doing this and it’s become almost second nature actually. Yet more importantly is the notion that I clearly see now why I wouldn’t want to ever have a perfect life like I once used to desire. Because with a life like that, I’d lose one of the best things that’s going for me right now in life, which is the loving comfort I tend to receive through tears every morning when I call upon God for help…

I pray I seek out comfort from you God whenever life isn’t so perfect for me, instead of looking for that in some other person, place, and thing that will only ever leave me dissatisfied and still seeking that comfort.

Peace, love, light, and joy,

Andrew Arthur Dawson